Improving Communication; training materials to help candidates improve their communication skills
How to project your voice
Do you feel nervous about using the telephone? Do you avoid applying for work if you have to make a phone call? Do you dread telephone interviews?
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How to feel confident when leaving a voicemail
Many people dread the engaged tone that means they have to leave a voicemail. They don’t know what to say, how to say it or just get so nervous they have to delete it at the end. This module should help you feel more confident next time you have to leave that phone message.
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How to ask better questions
There are many styles of questions you can ask and many people don’t realise just how to structure a question to get the type of response they are looking for. Asking better questions gets you better answers and helps with your personal and professional development.
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Choosing the best method of communication
We all like to communicate in different ways, so how can you choose the right method for the person or for the situation? This module will go through some of the advantages and disadvantage of each type of communication.
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Identifying your own strengths and areas to improve when communicating
A video to help you identify your main strengths when communicating and the areas you can improve.
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How to give positive and negative feedback to colleagues
We all give and receive feedback at work all the time. It can be informal or more formal. Do you know the best way to give someone negative feedback? Do you remember to give praise without it sounding hollow? We will look at all these skills in this module.
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How to give and receive positive and negative feedback
When you are new to a workplace or moving into a new role, it can be hard to give feedback to people. You may feel as if you are criticising someone or not know what to say. This module will help you give constructive feedback to the people you work with and those supporting you to find the right career and help you take on board the feedback of others so that you can develop professionally.
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What stops people from communicating with each other? Identifying barriers to effective communication – part 1 (physical and linguistic)
There are many reasons people can’t communicate well with each other. This module will explore some of the physical and language barriers to communicating and discuss how to overcome them.
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Identifying barriers to effective communication – part 2 (cognitive and social & emotional)
This module looks at some of the things that stop us from communicating effectively with each other and how we can overcome them. The focus is on social and emotional barriers and cognitive barriers to do with our thoughts and the way we think.
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Improving your active listening skills
Helping you to really listen and take in information. Giving you tips on how you can demonstrate you are listening to others and impress colleagues and employers.
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How can you tell if someone wants to end a conversation?
Do you sometimes worry that you miss verbal or physical clues when someone else is speaking? How do you tell someone you need to get on with your work without offending them? How can you tell if someone else is too busy to talk to you?
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Using different communication styles in the workplace
Looking at the styles we use to communicate and how each person may have a different way to learn. Using your knowledge of different styles to help you in the workplace.
