What do you do if you have a problem at work? Who do you talk to? How do you know what to say? This module will look at some of the common problems people have a work and who to discuss them with, when and how.
What do you do if you have a problem at work? Who do you talk to? How do you know what to say? This module will look at some of the common problems people have a work and who to discuss them with, when and how.
Even if your main role is not customer service, you may come into contact with customers or clients who have a complaint – what do you do? Here are some simple ways you can deal with complaints so that you and the customer leave the conversation feeling positive.
